Frequently Asked Questions
Everything you need to know about Ooni pizza ovens, shipping, and more.
What is the standard shipping time for Ooni orders within the USA?
Most orders are processed within 1-2 business days and typically arrive within 3-5 business days via standard ground shipping. You will receive a tracking number as soon as your oven departs our warehouse.
Does my Ooni pizza oven come with a warranty?
Yes, all Ooni pizza ovens come with a standard 1-year warranty. However, if you register your oven on our website within 60 days of purchase, we will extend that to a 3-year limited warranty.
What is your return policy if I am not satisfied?
We offer a 60-day return policy. If you are not completely happy with your Ooni, you can return it within 60 days of receipt. Please ensure the product is in its original packaging and condition.
Which fuel type should I choose: wood, charcoal, or gas?
It depends on your cooking style. Wood and charcoal offer a traditional smoky flavor and authentic experience, while our gas-powered models provide ultimate convenience, speed, and precise temperature control.
Can I use my Ooni pizza oven indoors?
No, Ooni pizza ovens are designed and certified for outdoor use only. They require proper ventilation and should never be used in enclosed spaces like kitchens, garages, or balconies with overhangs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free financing options through Klarna and Affirm for eligible customers.